Arvinex Store

Return & Refund Policy

Last updated: September 2026

Our return eligibility window, how to report a damaged or wrong item, and how and when refunds are issued.

Return eligibility

Most items can be returned within 7 days of delivery, provided they're unused, in their original condition, and include all original packaging, tags, and accessories.

Non-returnable items

Some items may be marked as non-returnable (for example, final-sale or clearance items) directly on the product page at the time of purchase. If a product doesn't say otherwise, the standard return window above applies.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery with a photo of the item and its packaging, along with your order number. We'll arrange a replacement or refund at no extra cost to you.

How to start a return

Reach out to us with your order number and reason for return before sending anything back — we'll confirm eligibility and walk you through the next steps.

Refund method

Approved refunds are issued to the original payment method used at checkout. All payments are processed securely through Razorpay, so refunds are returned the same way — we never ask for separate bank details to process a refund.

Refund timeline

Once your return is received and inspected, we aim to process refunds within 7 days. After that, your bank or payment provider may take a few additional days to reflect the amount in your account or statement.

Need help with a return?

Let us know your order number and what happened, and we'll take it from there.

Contact us